Orders & Returns

Ship time & product availability

We do our best to ship your orders as quickly as possible. Most orders ship within 24-48 hours via UPS or First Class Mail.
Products in the following categories are ordered as needed:
  • Books
  • Video Games

In addition, in case of an out of stock item we may hold orders up to seven days to stock your goods.

Customer Service

Please contact our Customer Service Department if you have any questions or concerns regarding your order. Our Customer Service Department can be reached:

  • By phone: 718-369-6982 from 9AM to 5PM Eastern Time
  • By email: [email protected]
  • By postal service: Music By Mail, P.O. Box 329066, Bush Terminal, Brooklyn, NY 11232

If you would like to have a paper catalog sent to a loved one at a facility, please contact Customer Service. Multiple catalogs or catalogs sent to residential addresses are available for $2.00 each.

Return Policy

All claims (shortages, non-receivals, etc.) must be made within 10 days of receiving order.
All returns must be made within 30 days of shipment date.
A 15% restocking fee will be applied to items returned for the following reason:

  • Customer changed mind
  • Item not allowed or approved by facility
  • Wrong item ordered by customer

If a package is returned to us as a result of an incorrect address or refusal of shipment, an additional shipping fee will be required to reship.

All defective electronics must be returned to the manufacturer for warranty work. Warranty information & addresses can be found on the original product packaging. If you need further help finding this information, please contact customer service.

Clothing and footwear must be unworn, and must be in sellable condition for refund or credit.

Once footwear has been worn it cannot be returned or exchanged.

Defective CDs returned within 21 days of purchase will be replaced with the same item only. If the returned title is no longer available you will receive a credit or refund.

Disclaimer

We are not responsible for any typographical errors. All prices are subject to change due to manufacturer price increase. Items may become unavailable at any time, due to being discontinued by manufacturer